To help us process your request efficiently, please select the request type that best matches your concern. Choosing the correct category ensures your request is routed to the appropriate team and helps reduce processing time.
| Request Type | When to Use |
|---|---|
| Inquiry | General Cargo Inquiries, AWB Status, Amendment Request and/or Arrival/Registry Number Request or any form of tickets that are not included on the selections. |
| Complaint | Report service quality concerns, employee conduct, mishandling of cargo, or operational delays. |
| Incident | Report damaged cargo, missing or short-landed shipments, cargo acceptance issues, or release irregularities. |
| Claim | Request compensation for lost, damaged, or delayed cargo, including live animal mortality claims. |
| Dispute | Raise concerns regarding freight charges, invoices, or billing discrepancies under PX/Charge to Account. |
| Feedback / Suggestion | Share compliments, suggestions, or general feedback about Cebu Pacific Cargo services. |
| Domestic Cargo Booking | Request a domestic cargo booking or booking amendment. |
| International Cargo Booking (Accredited Forwarders/GSA/CSA/OAL) | Submit international booking requests if you are an accredited freight forwarder without SK account, and a GSA/CSA/OAL. |
| International Cargo Booking (Walk-in / Non-Accredited) | Submit international booking requests if you are a walk-in customer or a non-accredited freight forwarder. |
| Domestic Freight Cost Refund | Request a refund for duplicate payments, overpayments, or cancelled/pulled-out shipments. |
| Domestic Storage Fee Waiver/Refund | Request to waive storage charges due to circumstances attributable to the airline |
| International Arrival/Departure Certificate | Request proof of an international shipment's arrival or departure. |
| International Flight Change Certificate | Request documentation confirming an international flight schedule change. |
| International Offload Certificate | Request certification that cargo was offloaded from an international flight. |
| International Advance Transfer Request | Request early transfer of cargo to the export warehouse before the standard transfer timeline. |
Still unsure which ticket form to choose?
Simply select Inquiry and tell us about your concern. We'll review your request and direct it to the appropriate category for you.
Need help submitting a ticket?
Read Getting Started with the Cebu Pacific Cargo Support Portal for step-by-step instructions on using the portal.Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article